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Refund Policy

Our policy on payments, digital delivery and refunds for Trirex products — and how to reach support if you need help before raising a dispute.

Last updated 1 January 2026

All purchases made through Trirex are final. No refunds will be issued under any circumstances, including but not limited to dissatisfaction with performance or results.

Our products are digital in nature. Access to the software and services is provided after payment confirmation and is considered fully delivered once access has been issued to the customer.

Due to the nature of digital products, it is not possible to revoke access after delivery. Therefore, all sales are non-reversible.

Trading involves risk, and results are not guaranteed. Performance depends on multiple factors, including but not limited to market conditions, user configuration, selected setups, and risk management. By purchasing our product, you acknowledge and accept that outcomes may vary.

Users are responsible for selecting and managing their own settings. We provide tools and guidance, but we do not guarantee profits or specific results.

If you experience issues or need assistance, you must contact our support team before attempting any dispute or chargeback. We are committed to helping users optimize their setup and resolve concerns. Failure to contact support prior to initiating a dispute is considered a violation of this policy.

Support is provided exclusively through our official support channels.

You must be at least 18 years of age to purchase and use our services.

Contact:
For any questions, please contact: payment@trirexio.com

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Trirex Trirex

Data-driven automated trading software. Built for traders of every level.

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  • Zone Surge
  • Lunar
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  • Sora
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© Trirex. All rights reserved.

CoC: 71614230  |  VAT: NL002358606B02

Trirex does not provide financial advice. Trading involves risk. Read our Terms & Conditions before purchasing.

contact@trirexio.com
Quentin, CEO & Founder of Trirex
Quentin
CEO & Founder of Trirex
Response time Usually within 24 hours
Business hours 09:00–16:00 CET
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